Oxford East Plant Maintenance
Oxford East Plant Maintenance
Ground Shipping Schedule:
We Ship out all packages with an estimated 4-Day delivery timeline. This includes the following states: CA, ID, IA, MT, NV, NM, ND, OR, SD, UT, WA.
We Ship out all packages with an estimated 3-Day delivery timeline. This includes the following states: CO, CT, DE, IL, IN, ME, MA, MI, MN, MD, MO, NE, NH, NJ, NY, RI, VT, WI, WY.
We Ship out all packages with an estimated 2-Day delivery timeline. This includes the following states: KY, LA, MS, NC, OH, OK, PA, SC, TX, VA, WV, TN.
(**Please note: All ground shipping delivery timelines listed below are estimates, not guarantees. Inclement weather can delay delivery timelines along with the speed/rate at which the carriers route/deliver the package.**)
All live plant sales are final.
Due to the limited availability and weekly change in inventory offered, we do not accept refund requests, changes or cancellations 24 hours after an order is placed. Should you place an order and need to make a change simply connect with our team within 24 hours of placing the order and we will see if we are able to assist. Once your order enters the fulfillment stage we are not able to change anything.
We take great care in making sure our packaging keeps your plant secure and safe. Unfortunately, we are at the mercy of how the delivery agents handle the package during transit which is completely out of our control. Therefore, we do not accept refund requests due to cosmetic damage (I.e- Ripped, bent or yellowing leaves).
**If you live in a state that is currently experiencing hotter or colder weather we HIGHLY RECOMMEND PURCHASING SHIPPING INSURANCE FOR YOUR PLANT. By purchasing Shipping Insurance it will ensure a full replacement or refund of the plant if it was damaged due to poor package handling by delivery agents or weather related damage. If you choose to not purchase the Shipping Insurance you are risking the chance of replacement.
(*Delays do not fall under this coverage*).
Arrival Of Destination:
In the rare occasion your plant arrives in a condition that is irreversible please contact us within 24 hours of delivery at firstname.lastname@example.org.
If you had purchased the Shipping Insurance, we will either offer you a store credit for the amount of the plant or send out a replacement plant (pending it is still in stock). We will review each request on a case by case basis and make the decision based off of that.
Customer Guidelines for Submitting a Request:
Email us at email@example.com with the Order # and the name of the plants that are damaged.
Provide us with clearly visible video and multiple photos of both the outer box packaging, along with the damaged plant. The more photos the better.
Lastly, we kindly ask that customers do not make changes or alterations to the plant (i.e- repotting out of nursery pot) prior to contacting our support team.
Failure to contact us within the 24 hour window, provide proof of the issue with photo evidence, or alter the plant will void store credit/replacement opportunity.