Refund policy

All live plant sales are final. 

 

Pre-Delivery/Fulfillment:


Due to the limited availability and weekly change in inventory offered, we do not accept refund requests, changes or cancellations 24 hours after an order is placed. Should you place an order and need to make a change simply connect with our team within 24 hours of placing the order and we will see if we are able to assist. Once your order enters the fulfillment stage we are not able to change anything. 


In-Transit:

 

We take great care in making sure our packaging keeps your plant secure and safe. Unfortunately, we are at the mercy of how the delivery agents handle the package during transit which is out of our control. Therefore, we do not accept refund requests due to cosmetic damage (I.e- Ripped, bent or yellowing leaves).

Arrival Of Destination:


In the rare occasion your plant arrives in a condition that is irreversible please contact us within 48 hours of delivery at  hello@plantelavienursery.com. We will review each request on a case by case basis.

Customer Guidelines for Submitting a Request:

  • Email us at hello@plantelavienursery.com with the Order # and the name of the plants that are damaged.
  • Provide us with clearly visible video or multiple photos of both the outer box packaging, along with the damaged plant. The more photos the better.
  • Lastly, we kindly ask that customers do not make changes or alterations to the plant (i.e- repotting out of nursery pot)  prior to contacting our support team. 

 

Failure to contact us within the 48 hour window, provide proof of the issue or alter the plant will void store credit/replacement opportunity.